I make my own coffee most of the time, or I go to a local place called the village bean. anyway, took it back, the guy said he thought it wasn't right but the kid doing it said "thats how it was". wtf lol they re-did it, came out and said "it looks the same, how should it be?" , I went and looked and told them it just sits on it, not in it. they finally got it right and rolled it out to me, then I asked about the balance, and they forgot so back it went. lol all set now. holy crap, how does this world run. lol